The act of finding meaningful patterns in qualitative data borders between banal and inspiring. Doubt rears its ugly head at every corner until you actually make an insight and feel the rush of discovering some underlying truth.
Design thinking can benefit from Legitimacy Theory, a means to frame and evaluate the efficacy of design in an organization.
Empathy takes time and results from more than just user interviews. Team dialogue, agreements, disagreements, and judgment calls build its foundation.
Wicked problems, short project schedules, small qualitative data sets, and the possibilities of data science are trends that influence our choice of design methods today.
Nuanced service interactions at a classic American drive thru make a large order go smooth on a busy Friday evening.
Design methodologist Horst Rittel offers three helpful perspectives on the discipline of design research.
In his seminal book from 1960, Urban Planner Kevin Lynch uncovers how we build mental models of our places and spaces.
Health narratives can provide the plot, characters, and outcomes for our care strategies. But why is it so hard to create them with our caregivers and providers?
The rich data sets from sensed behavior might enable products and services to continuously tailor features and functions in response to changing user behaviors.
Our frog team recently spent a day teaching design thinking and sensemaking to three cohorts of Harvard graduate students.
In this 1973 paper, design theorists Horst Rittel and Melvin Webber defined “wicked problems” and their role in contemporary society.